REFUND & CANCELLATION POLICY

Last updated July 29, 2026

This Refund & Cancellation Policy applies to subscriptions to Skedful ("we," "us," "our"), the scheduling and business management platform available at https://skedful.com and https://app.skedful.com. It forms part of, and should be read together with, our Terms & Conditions.

Merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment receipts, invoices and billing correspondence come from Paddle. Refunds are issued by Paddle to the original payment method.

Free trial

Every plan begins with a 30-day free trial. No payment card is required to start the trial, and no charge is made during it. If you do not subscribe before the trial ends, your account simply stops billing — there is nothing to cancel and nothing to refund.

Subscriptions and billing

Skedful is sold as a subscription billed in advance on a recurring basis:

• Subscriptions renew automatically at the end of each billing period until cancelled.
• The price and billing interval shown at checkout are the price and interval charged.
• Applicable taxes (such as VAT) are calculated and added by Paddle at checkout based on your location.

Cancelling your subscription

You may cancel at any time, for any reason, without contacting us:

1. Sign in at https://app.skedful.com.
2. Go to Settings → Billing.
3. Select Cancel subscription.

Cancellation takes effect at the end of the current billing period. You keep full access to your plan until that date, and you are not billed again. We do not automatically pro-rate or refund the remainder of a period that has already been paid for.

You can also cancel by emailing contact@skedful.com from the address on your account, or through the Paddle billing portal linked from any Paddle receipt.

Refunds

Every plan includes a 30-day free trial with no payment card required, so you can evaluate Skedful in full before any charge is made. Because of that trial, we do not operate a separate money-back period on charges made after it.

We consider refund requests on a case-by-case basis and will generally issue a refund where:

• A billing error occurred, such as a duplicate charge or a charge after a valid cancellation.
• A prolonged service failure prevented you from using the service.
• Applicable law entitles you to a refund.

We generally do not refund:

• Periods you had access to the service, where the service was operating normally.
• Renewal charges where the renewal date was disclosed in advance and cancellation was available.

Nothing in this policy limits any statutory right you have under the consumer protection law that applies to you, including any statutory right of withdrawal. Where a mandatory legal right conflicts with this policy, that legal right prevails.

Downgrades

Moving to a lower-priced plan takes effect at your next renewal date. Your current plan and its features remain available until then, and the lower price applies from the next billing period onward. Downgrades do not generate a refund for the current period.

How to request a refund

Email contact@skedful.com from the email address on your account, including the approximate charge date. You may also contact Paddle directly, as Merchant of Record, at paddle.com/support.

We aim to respond within 2 business days. Approved refunds are returned to the original payment method. Your bank or card issuer determines how long the funds take to appear, typically 5–10 business days.

Deleting your account and data

Cancelling a subscription stops billing but does not by itself erase your data. To request deletion, see Delete your data or contact us at contact@skedful.com.

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the current version, and the version in effect at the time of your purchase governs that purchase.

Contact

Questions about billing, cancellation or refunds:

Email: contact@skedful.com